Clients will work directly with their counselor to coordinate schedules and set appointment days/times. During intake, your counselor will also ensure you are set up to receive appointment reminders via text and/or email.
All Empathi counseling is provided via telehealth by a counselor who is licensed in your state.
There are many benefits and some risks associated with Telehealth that Empathi would like to share with you.
No more squeezing in a session in an already jam-packed day, scrambling to a brick and mortar office, wasting time within a commute, or factoring in the rising costs of gas.
We take the care and dedication to ensure your confidentiality is protected. All telehealth sessions are offered on a HIPAA secure and confidential platform.
You can login from anywhere in the state your counselor is licensed in. This can be especially helpful whether you live in a rural area where providers may not be readily available or if you live in a major city where providers may be fully booked. You can even log in when wearing your comfy pajamas or yoga pants.
Clients who attend online counseling often report that they feel a greater sense of anonymity and connection with their provider and thus are more motivated to get to the heart of what is causing discomfort or stress within their life.
Unlike when you attend face-to-face sessions, you do not have to cancel an important session due to a case of the sniffles.
Online counseling can allow you to overcome barriers that may have otherwise been present with seeking counseling.
While the benefits of online counseling usually outweigh the disadvantages, there are some important things to consider. To mitigate any concerns, Empathi offers a free pre-intake call to determine if online counseling is right for you.
Do not hesitate to reach out to us. We believe in making counseling affordable for everyone whenever possible. If we are able to provide reduced fees for services we will. You will be required to fill out a Reduced Fee Request form to determine eligibility (re-application occurs every 90 days to determine ongoing eligibility).
Empathi accepts all major credit cards. Your counselor will request your credit card information upon the initiation of counseling (within intake forms). Towards convenience, this form provides ongoing authorization for Empathi to securely store and charge your card upon each session thus reducing the need to pull out your card each session.
Empathi’s goal is, we imagine, the same as yours–to get to a place where you no longer need our services as soon as possible! Each person will have various goals and challenges that are defined within counseling; therefore, counseling may look different for each individual. At the beginning of counseling, you can expect to meet with your counselor at least once per week for a duration of up to 60 minutes each session. As treatment progresses, session frequency may decrease (or increase if additional treatment is necessary).
Active attendance in counseling will produce the best possible results. If you need to cancel or reschedule your session, you are required to provide at least 48 hours advance notice. Otherwise, you will be charged for the full session. This is because Empathi’s counselor have set this session time block on hold just for you and often invest a substantial amount of time and energy into the time leading up to your session. By canceling and/or rescheduling in the time parameter above, this also allows for the counselor to open the session time to another client who may be waiting for an open block of time in the counselor schedule. If you need to cancel and/or reschedule, please contact your counselor directly to coordinate and give at least 48 hours notice.
Legal and ethical responsibilities require that private sessions remain confidential. Therefore, no identifying information will be released without your written consent and/or court order. There are exceptions in which the counselor is legally entitled or even obligated to release the client’s information without the client’s authorization such as if you endanger yourself or others and/or in the case of mandated reporter requirements within child, dependent, and/or elder adult neglect and/or abuse. Further, should you choose to receive a Superbill and submit it to your insurance company for your treatment, insurance companies may request minimally necessary information in order for you to gain reimbursement for your counseling services (e.g., diagnosis, as applicable, progress notes, treatment dates, treatment plan/ goals, and progress in treatment).
All disputes arising out of or in relation to this agreement to provide psychotherapy shall first be referred to mediation, before and as a precondition of, the initial arbitration. The mediator shall be a neutral third party, which is chosen by agreement between the counselor and client. The cost of such mediation, if any, shall reside with the client without the pursuit of monetary recovery from or against the counselor.
Therapist Qualifications and Expertise
At the heart of Empathi’s approach to couples therapy is Figs O’Sullivan, a highly respected and experienced couples therapist who has dedicated his career to helping people build stronger, more emotionally bonded relationships. As the founder of Empathi, Figs brings a wealth of expertise in emotionally focused therapy (EFT), a proven method for deepening connection and resolving conflict between partners.
Figs’ journey in the field of couples therapy has been marked by a commitment to understanding the complexities of human relationships. His work is grounded in the belief that every couple has the ability to improve their relationship by recognizing and addressing the emotional patterns and attachment needs that shape their interactions. By focusing on these core concepts, Figs helps clients identify the underlying sources of stress and conflict, guiding them toward greater empathy, honesty, and intimacy.
In recent years, Figs has become a leading figure in the world of couples therapy, known for his compassionate, non-judgmental approach and his ability to support clients through even the most challenging struggles. He has developed a comprehensive program that not only benefits couples in their personal lives but also extends to employees within organizations, highlighting the importance of emotional intelligence and positive relationships in the workplace. This program is designed to help people recognize the value of empathy and support, both at home and at work, and to provide practical tools for improving communication and reducing conflict.
The process of working with Figs typically begins with a first step focused on understanding the unique dynamics of each relationship. He helps couples recognize the emotional needs and attachment styles that influence their connection, creating a safe space where both partners can share openly and honestly. Through this process, clients learn to listen with compassion, express vulnerability, and build a sense of trust and safety that is essential for lasting intimacy.
Throughout the course of therapy, Figs works closely with clients to help them develop new skills for navigating challenges and deepening their emotional bond. By exploring the meaning behind each partner’s experiences and responses, couples gain a greater sense of empathy and understanding, which is vital for overcoming obstacles and building a resilient, loving partnership.
Figs’ expertise is not limited to individual sessions; his work has also been instrumental in developing programs that address the needs of groups and organizations, ensuring that more people have access to the benefits of emotionally focused therapy. His dedication to supporting clients through every step of their journey has made a positive impact on countless relationships, helping people find new ways to connect, communicate, and thrive together.
For anyone seeking to improve their relationship, address ongoing challenges, or simply learn more about themselves and their partner, Figs O’Sullivan offers a unique blend of professional expertise, compassion, and practical guidance. His approach is based on the belief that with the right support and understanding, every couple can build a stronger, more fulfilling connection—one step at a time.