How to Communicate When Emotions Are Running High...

How to Communicate When Emotions Are Running High

You know what’s wild? The exact moment you most want to be understood is the exact moment when understanding is least possible.

When emotions are running high, your brain isn’t actually online for communication. You’re flooded. Your partner is flooded. And flooded people don’t listen, they defend. They don’t receive, they reload.

So here’s what I tell every couple in my office: stop trying to communicate when you’re hot. Stop it.

Instead, name what’s happening. Out loud. “We’re stuck. We’re doing the dance again.” That’s it. Not “let me explain my childhood trauma while I’m still seeing red.” Not “here’s my 47-point argument about why you’re wrong.” Just: we are stuck, and this is happening because we care.

Think about it like this. You’re both in a house fire, and instead of getting out, you’re trying to have a reasonable conversation about fire safety. It doesn’t work. You get out first. Then you talk.

Here’s what I see in session after session: one person is reaching through criticism because their nervous system is screaming “do you even care about me?” The other person is shutting down because their system is screaming “I’m failing you and I can’t bear it.” And each of you, trying to stop your own pain, does the thing that creates more pain for your partner. It’s a boomerang that keeps gutting you both.

So when it’s hot, you pause. You breathe. You maybe even separate for twenty minutes. And then, when the flood recedes a little, you go back and find the soft thing underneath the hard thing you said.

Instead of “you never prioritize me,” try “I felt invisible and I got scared.” Instead of defending with “I work hard for this family,” try “I felt like I was disappointing you again and I didn’t know how to fix it.”

That’s the real conversation. Not the surface argument about dishes or schedules or who said what. The underneath conversation about the scared parts of you that got activated.

I watch it happen in my office every single time. Someone stops arguing their case and starts sharing their heart, and the other person’s whole body changes. Shoulders drop. Something opens. Because it’s almost impossible not to reach toward someone’s pain when you can actually see it.

The goal isn’t perfect communication. The goal is recognizing when you’re both hijacked and having the discipline to wait until you can actually see each other again. Then you tell the truth about what was really happening inside. Not the story about who was right. The story about who was hurting, and why.

That’s what changes everything. Not better timing or perfect words. The courage to come back, after the storm, and let your person see the tender thing that was underneath all that fire.

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About Figs O’Sullivan, LMFT
Figs is a licensed marriage and family therapist with 16+ years of experience working with couples. He’s the co-founder of Empathi, host of the “Come Here to Me” podcast, and author of an upcoming book on relationships and the systems that shape how we love.

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Fiachra "Figs" O’Sullivan is a renowned couples therapist and the founder of Empathi.com. He believes the principles of secure attachment and sound money are the two essential protocols for building a future filled with hope. A husband and dad, he lives in Hawaii, where he’s an outrigger canoe paddler, getting humbled daily by the wind and waves. He’s also incessantly funny, to the point that he should probably see someone about that.

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Frequently Asked Questions

Why do my partner and I always fight worse when we're already upset?+
Because flooded people don't listen, they defend. When emotions are running high, your brain literally goes offline for communication. You're both in survival mode, not connection mode. This is the Waltz of Pain in action (two childhood strategies colliding), and trying to solve problems while flooded is like performing surgery during an earthquake. The fight isn't about what you think it's about. It's about two nervous systems detecting threat and doing what they learned to do as kids to survive. Stop trying to communicate when you're hot. Name what's happening instead: 'We're stuck. We're doing the dance again.'
How long should we wait before talking after a big fight?+
Until your nervous system comes back online. That's different for everyone, but usually at least 20-30 minutes, sometimes hours or even a day. The key isn't the timeline, it's recognizing when you've shifted from defending to actually wanting to understand your partner again. When you can think 'I wonder what they were feeling' instead of 'I need to prove I'm right,' you're ready. This is why I teach couples to say 'I need a pause' rather than storming off. It's not abandonment, it's wisdom. You're protecting the relationship from more damage.
What should I do when my partner gets defensive and shuts down during arguments?+
Recognize you're witnessing their childhood survival strategy, not personal rejection. The withdrawer (what I call the Reluctant Lover) retreats to the basement to escape the shame of feeling inadequate. Chasing them deeper into the basement with more words never works. Instead, try: 'I can see you're overwhelmed. I'm going to give you some space, and when you're ready, I'd love to understand what happened for you.' Then actually give space. If you're struggling with this pattern regularly, Figlet, our AI relationship coach, can help you practice these moments between sessions.